FAQ2026-01-23T12:16:27-05:00

Frequently Asked Questions


Learn more about Susan’s services.

Free Introductory Session

What happens in a Free Introductory Session?2026-01-16T17:05:01-05:00

We’ll introduce ourselves, you can share what you’d like about your situation and goals, and I’ll explain the Mood Ordering package and/or the Disordered Synergy Group. I’ll answer your questions and help you explore if Mood Order Coaching is the right fit for you. There will be no pressure to make a purchase during our discovery call.

Mood Ordering One-to-One

How do I sign up for a Mood Ordering Package?2025-12-18T16:26:59-05:00

The first step in beginning Mood Order Coaching is to sign up for a free introductory session with Susan.

How much does a Mood Ordering package cost?2025-12-18T16:26:10-05:00

Each Mood Ordering package consists of 3 sessions lasting 50 minutes each. The cost is $425 per 3-session set.

How many sessions are in a Mood Ordering one-to-one package?2025-12-18T16:25:24-05:00

Mood Ordering is designed to be flexible. I offer 3-session packages; you can purchase as many as you need or want.

Disordered Synergy Groups

What if I want to continue after a Disordered Synergy block completes?2025-12-18T16:30:35-05:00

Near the end of the block, members can decide whether to re-up for the next block.

How do I sign up for a Disordered Synergy group?2025-12-18T16:30:08-05:00

The first step in joining a Disordered Synergy group is to sign up for a free introductory session with Susan.

Can I connect with my Disordered Synergy cohort between sessions?2025-12-18T16:29:40-05:00

Group members in each block will be invited to a private Facebook group, which will include the coach.

How big is the Disordered Synergy group?2025-12-18T16:29:09-05:00

Group size is 6-8 people.

What time do the Disordered Synergy groups meet?2025-12-18T16:28:47-05:00

Daytime groups run from 12:00 pm to 1:30 pm. Evening groups from 6:00 pm to 7:30 pm. All times are in Mountain Time (+2 hours for Eastern, -1 hour for Pacific)

How much does a Disordered Synergy block cost?2026-01-16T17:05:39-05:00

Each 10-week block costs $350.00. To ensure group cohesion, the block must be prepaid and is non-refundable.

Do I have to attend all the sessions of a Disordered Synergy block?2025-12-18T16:27:55-05:00

Yes, you must commit to attending all sessions (1 excused absence permitted).

How many weeks does a Disordered Synergy group run?2025-12-18T16:27:22-05:00

Disordered Synergy groups are presented in blocks that run once a week for 10 weeks, usually with a one-week break in the middle.

General Questions

Are there scholarships or discounts available?2026-01-16T17:07:00-05:00

In cases of financial hardship, contact Susan at susan@moodordercoach.com via email to discuss accommodations.

What is your refund policy?2025-12-18T16:32:15-05:00

If something is going sideways, please let me know, and let’s work it out. Give me 30 days to rectify the situation. If I can’t, then I’ll refund the cost of all unused sessions.

Can I reschedule if necessary?2025-12-18T16:31:47-05:00

You can reschedule one-on-one sessions through the Client Login page. Disordered Synergy Group sessions are prescheduled for the group, and cannot be rescheduled.

How do we meet for sessions?2025-12-18T16:31:22-05:00

All sessions meet via Zoom. A link will be provided before each session.

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